To Our Respected Attorney Community,

We recognize that the recent transition to the new Business Registration system at the Utah Division of
Corporations has presented significant challenges, and we sincerely apologize for any disruptions this
may have caused in your practice. Your role in facilitating timely and accurate business filings is
invaluable, and we appreciate your patience during this transition period.

We acknowledge the concerns raised regarding the new system’s functionality and reliability. These
disruptions can impact essential processes such as tax filings, securing loans, and ensuring
compliance with state regulations, and we understand the urgency behind these tasks.

We have been working diligently to rectify the technical problems affecting the new system, including
system compatibility and user login issues. We have prioritized resolving these critical bugs, and I am
pleased to report that most issues have now been addressed.

Our customer support team has also been enhanced to assist you as efficiently as possible during this
transition. We have increased our staffing to handle inquiries and provide support, including virtual chat
and email prioritization. We have reduced the backlog and have now returned to normal filing
timelines, and phone hold times have returned to normal.

As we continue to address the technical issues that have arisen since the platform’s launch, we want to
highlight the fastest and most efficient method for submitting filings—the Submit a Paper Filing
option.

● This option allows experienced users like you to bypass the standard step-by-step workflow and
directly submit completed registration documents. For those familiar with the filing process, this
method offers a quicker submission experience. Detailed instructions can be found here.

● The types of paper filings that can be submitted include: Articles/Certificates of
Incorporation/Organization, conversions, corrections, dissolutions, domestications, mergers,
resignations, terminations, and withdrawals.

Thank you for your continued understanding as we work to improve our services. We are committed to
ensuring that the new Business Registration platform meets the needs of our attorney community and
the businesses you represent. We will keep you updated on our progress. Once again, we apologize
for any inconvenience caused and appreciate your patience during this time.

Sincerely,
Adam Watson, Director
Division of Corporations & Commercial Code
Utah Department of Commerce

Disclaimer:
The Utah State Bar is sharing this message on behalf of the Utah Division of Corporations & Commercial Code as the information directly impacts your ability to practice law effectively. As part of our commitment to supporting our licensees, we occasionally provide important updates from outside agencies when they affect your professional responsibilities and the clients you serve. This communication is intended to keep you informed and prepared to navigate any challenges related to the business registration process in Utah.